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9/11 Memorial & Museum

Pay your respects to the victims of the 9/11 attacks at the 9/11 Memorial & Museum. Take a moment to quietly reflect at the Memorial’s pools, inscribed with the names of every person who died in the attacks. Examine the history and impact of the events and learn stories of loss and recovery within the Museum.

New York CityPASS includes:

General Admission — Entry includes all exhibitions and rotating galleries.

New York C3 includes:

General Admission — Entry includes all exhibitions and rotating galleries.

New York C-All includes:

General Admission — Entry includes all exhibitions and rotating galleries.

Jin S. Lee

Jin S. Lee

The remains of a New York City Fire Department Ladder Company 3 truck are on display.

Highlights

  1. 01.

    Experience a powerful reminder at the twin reflecting pools of the loss of life that occurred in the September 11 attacks. The pools, each nearly an acre in size, feature the largest manmade waterfalls in North America and the names of the nearly 3,000 victims.

  2. 02.

    See the historic "Survivor's Stairs," a remnant of the staircase through which hundreds escaped with their lives.

  3. 03.

    Delve into the background of the attacks, the story of what happened on 9/11, and the aftermath and continuing implications in the historical exhibition.

Jin S. Lee

Jin S. Lee

Jin S. Lee

Jin S. Lee

Visit 9/11 Memorial & Museum with CityPASS® Tickets

CityPASS® tickets offer multiple great ways to see 9/11 Memorial & Museum. No matter which you choose, you'll save.

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Advice for Visitors

Tips

Best Time to Visit

After 12pm is the best time to visit.

To get the full experience, allow about two hours for your visit. If you're short on time, don't miss The Historical Exhibition: September 11, 2001.

Admission is free on Mondays from 5:30-7pm. Tickets are available on the Museum website each Monday beginning at 7am ET and are first-come, first-served.

Visit the About Your Visit and Visitor Guidelines sections of 911memorial.org for helpful information.

Learn more on the CityPASS Blog about what you'll see at the 9/11 Memorial & Museum.

You can make a direct donation to further support the 9/11 Memorial & Museum.

Attraction Features

Amenities

Dining: Museum Cafe

Gift Shops: Museum Store

Accessibility

The Memorial & Museum are both fully accessible. Get information about accessibility.

Parking/Transportation

Get information on parking, transportation and directions.

Offers & Upgrades

10% off Your Purchase

10% off your purchase of $75 or more at the Museum Store.

Guided Tour

Join a staff member on a 60-minute guided tour of the Museum, examining authentic artifacts to understand what happened on 9/11, how people responded in the aftermath of the attacks, and the history and rebuilding of the World Trade Center. Tours are oriented for adult and teenage visitors. Based on availability. All tours are in English. Purchase directly at the Museum either at the Box Office or at the Guided Tour Information Desk (first level, next to the escalators). Price varies.

Contact Information & Hours

  • 9/11 Memorial & Museum
  • 180 Greenwich St., World Trade Center
  • New York, NY 10007
  • Daily: 9am-7pm

Hours may vary; check the schedule when planning your visit.

9/11 Memorial admission is free; the Memorial is open daily 8am-8pm.

Last Museum Entry: 5:30pm

Museum Closed (select Tuesdays): Feb. 24; March 3, 10 & 17; May 5, 12 & 19; Sept. 1 & 8; Nov. 3, 10 & 17

Museum Closed (holidays): Thanksgiving (fourth Thursday of November) and Christmas Day (Dec. 25)

Museum & Memorial Closed (remembrance): The Museum is closed to the public on 9/10 after 3pm and on 9/11. The Memorial is closed to the public until 3pm on 9/11.

Free Visit: Museum admission is free on Mondays from 5:30pm-close. First-come, first-served tickets are available on the Museum website each Monday beginning at 7am ET.

Jin S. Lee

Jin S. Lee

A quote set in stone inside the 9/11 Memorial Museum.

Jin S. Lee

Jin S. Lee

The museum commemorates the lives of those who perished on September 11, 2001.

Read reviews from CityPASS® travelers.

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This was our first time using a CityPASS. We were planning our trip when we saw several activity passes for New York. This was the best option for us since we were only staying for 5 days. When we got to the various attractions, we compared prices. We saved a lot! I've now recommended this pass to friends who plan a trip to the Big Apple. We would definitely buy one again when we visit another big city.
New York CityPASS
A great way to view the wonderful city of New York on a budget! My partner and I thoroughly enjoyed all of our days out on this pass and were impressed with the amount we saved, leaving me more money to shop with!!
5 Star Experience!
My family just returned from our wonderful trip in New York City and this pass made it able to see all of the famous attractions in little time and for a wonderful price. I would DEFINITELY recommend this pass to anyone who wants to see more... For less!
New York CityPASS
Totally worth it! Saved us a lot of time and energy! In the city that never sleeps, every minute counts!!!
Great buy!
We loved the city pass! It allowed for flexibility in our days as well as allowed us to feel like we got our money's worth, without the pressure of feeling like we needed to stay in each museum or landmark all day. I will definitely continue to use CityPASS for the cities where available.
New York CityPASS is rated 4.5 out of 5 by 19190.
Rated 5 out of 5 by from Good price and service help desk I bought tickets for visiting NYC for the first time, good prices and help desk in any case of schedule changes
Date published: 2026-11-01
Rated 5 out of 5 by from Fantastic way to see the NYC sights This was a fantastic way to see many ‘must dos’ in NYC .. the app was easy to use and change reservations as we needed. We saved money by doing this, much better than buying individual tickets for each attraction
Date published: 2026-10-30
Rated 5 out of 5 by from gonzalo genial todos lo vivido en nueva York gracias a citypass por hacer parte de esta aventura,
Date published: 2026-10-29
Rated 5 out of 5 by from Really enjoyed the experience of the 5 attractions Buying a CityPASS was a great investment, as it saved us heaps of money if buying tickets individually. The only set back was I couldn't book online for the Statue of Liberty. However, I emailed CityPASS customer care and a very helpful person called Suzy was able to organise tickets for this event. Apart from that this CityPASS is well worth its value.
Date published: 2026-10-27
Rated 5 out of 5 by from Unbelievable Price This is my second time I am using city pass and it is always easy to get checked in attractions and able to see 5 places for really great discounted price. My Newyork CityPass is really memorable. Thanks to CityPass and Team. No glitch anywherw
Date published: 2026-10-26
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All images courtesy of 9/11 Memorial & Museum